Support tickets that close orders.
A storefront assistant that answers 'where is my order', processes returns without a human, recommends the right size, watches stock levels, and recovers the carts your emails never reach.
The gap
What an unanswered message actually costs.
Numbers from the businesses we deployed into, not from a landing-page generator.
70%
of tickets are WISMO
"Where is my order" — fully automatable.
69%
of carts abandoned
Most recovery emails are never opened.
18%
revenue from recovery
When the nudge arrives on WhatsApp within the hour.
Support is drowning in order-status questions
Seven in ten tickets are a tracking link that already exists. Your team copies it from Shiprocket, one message at a time.
Returns take four emails and a spreadsheet
Every exchange is a manual reverse-pickup request, a manual refund note, and a customer who has stopped trusting you by message three.
Stockouts are discovered by customers first
The bestseller runs dry on a Friday, the reorder happens on Tuesday, and eleven days of demand goes to a competitor.
Front desk simulator
Talk to Nova. Watch the workflow run beside it.
This is the production engine, not a video. Type naturally, change your mind, be vague — and watch each n8n node fire as the requirement gets captured.
Nova
Customer Desk · Lumen Skincare
Capturing requirement
0 turns · 0 nodes executed
- —WhatsApp TriggerTrigger
waiting
- —Switch — IntentLogic
waiting
- —Shopify — Get OrderData
waiting
- —IF — Return WindowLogic
waiting
- —Shopify — RefundAction
waiting
- —HTTP — Reverse PickupAction
waiting
- —Data Table — SKUData
waiting
- —Wait → CSATWait
waiting
Try it out of order
Answer three questions in one sentence. The agent harvests every slot it can and only asks for what is left.
Try being difficult
Vague answers, typos, changing your mind. The reprompt is designed to stay useful rather than repeat itself.
Try the escalation
Pick the most urgent option and the run branches to the human-handoff path instead of completing the booking.
Walkthrough
See a real run, end to end.
Watch it run
A damaged-item return, resolved in 80 seconds
No ticket, no agent, no email chain — order matched, policy checked, refund initiated and reverse pickup booked inside the chat.
Modules
Four modules. Turn on the ones you need.
Each is an independent n8n workflow sharing one data layer, so you can start with booking alone and add inventory or follow-up later without a rebuild.
Order & WISMO Bot
Resolves order status, tracking, delivery ETA, address changes and cancellations directly against Shopify and your courier — no human in the loop.
- Order lookup by phone, email or order ID
- Live tracking from Shiprocket, Delhivery and Blue Dart
- Address edit and delivery-date change before dispatch
- Proactive delay alerts before the customer has to ask
The n8n workflow
Five stages, visible end to end.
Exported as importable JSON. Open it in your own n8n instance, change a prompt, add a node — it stays yours.
- 01
Listen
WhatsApp, Instagram, the website widget and Shopify webhooks all feed one pipeline.
- WhatsApp Trigger
- Shopify Trigger
- Webhook
- 02
Identify
The customer is matched to their order history before the first reply, so context is never asked for twice.
- Shopify: customer
- AI Agent
- Memory
- 03
Resolve
Intent routes to tracking, returns, product discovery or stock — each with real API calls behind it.
- Switch
- Shiprocket
- Data Table: SKU
- 04
Act
Refunds initiated, pickups scheduled, POs drafted, waitlists updated. Actual writes, not just answers.
- Shopify: refund
- HTTP: courier
- Sheets
- 05
Recover
Abandonment and replenishment timers run the sequences that bring the revenue back.
- Wait
- Switch: offer tier
Integrations
Wired into what you already run.
Anything with an API, a webhook or a calendar sync. These are the connectors this vertical uses most.
Questions
The ones that actually get asked.
It issues them. The Shopify refund node runs for real, inside the limits you set — value ceilings, policy windows and category rules. Anything above the ceiling routes to a human for one-tap approval.
Turn your support queue into a revenue channel
Give us read access to a sandbox store. We'll show you what 70% ticket deflection looks like on your real order data.